Conflict Resolution Template
1. Conflict Overview
Date: Insert DateParticipants: List all involved partiesFacilitator: Name of the neutral facilitator
Situation Summary
Brief description of the conflict situation, focusing on facts rather than opinions
2. Individual Perspectives
Party A Perspective
- Main Concerns:
- Desired Outcomes:
- Impact on Work:
Party B Perspective
- Main Concerns:
- Desired Outcomes:
- Impact on Work:
3. Common Ground Analysis
Shared Interests
- List areas where parties agree
- Identify common goals
Team/Project Impact
- Document how the conflict affects team dynamics
- Note impact on project deliverables
4. Solution Development
Proposed Solutions
- Solution 1
- Pros:
- Cons:
- Required resources:
- Solution 2
- Pros:
- Cons:
- Required resources:
Agreed Resolution
Document the mutually agreed solution
5. Action Plan
Action Item | Owner | Timeline | Success Criteria |
---|---|---|---|
Action 1 | |||
Action 2 |
6. Follow-up Plan
Monitoring Period
- Duration: Specify timeframe
- Check-in frequency: Daily/Weekly/Bi-weekly
Success Metrics
- Metric 1
- Metric 2
- Metric 3
Escalation Path
If the resolution is not successful:
- First escalation point: Name/Role
- Secondary escalation: Name/Role
7. Preventive Measures
Lessons Learned
- Key learning 1
- Key learning 2
- Key learning 3
Future Prevention Strategies
- Strategy 1
- Strategy 2
- Strategy 3
8. Agreement
By signing below, all parties agree to:
- Commit to the resolution plan
- Maintain professional behavior
- Follow the outlined action items
- Participate in follow-up meetings
Signatures:
Party A: _________________ Date: _________________
Party B: _________________ Date: _________________
Facilitator: ______________ Date: _________________
Notes
- This document should be treated as confidential
- Store in secure location with restricted access
- Review and update as needed during the resolution period